Unfortunately we have had to suspend deliveries to the UK.
UK customs have made changes to the import taxes & duties.
We will restart it when we find a solution.
So sorry for any inconvenience.
As a result of the UK leaving the European Union, on 1 January 2021, the collection of duties and taxes for the import of commercial goods into the UK will change. All sellers, including online retailers, sellers on marketplaces and international businesses selling directly to UK consumers by phone or mail order, are likely to be impacted by this change.
Unfortunately we have seen delays (up to 2 - 4 weeks) as parcels need to go via Germany & there have been delays due to COVID-19 restrictions through customs.
DHL Ecommerce hand parcels onto Parcel Force (Royal Mail) for local delivery.
You will require the DHL Ecommerce Tracking ID to pass into Parcel Force (Royal Mail) tracking portal.
DHL Ecommerce ship to your country using their service.
That is tracked using the Shipment ID. (Shippit refers to it as Tracking Number)
Your parcel then gets handed to your national postal service. This is tracked using the Tracking ID.
You can follow these steps to track your parcel:
- Retrieve your DHL Ecommerce Tracking Number/Shipment ID from Shippit email or web link.
- You can find the Tracking ID/Number from the DHL Ecommerce website & paste in Tracking Number.
- You will find the Tracking ID here:
- You can track your order directly with USPS here by using the Tracking ID from DHL Ecommerce: https://www.parcelforce.com/track-trace