Unfortunately we have seen long delays (up to 3 weeks) to Canada as parcels need to go via New Zealand & there have been delays due to COVID-19 restrictions through customs.
DHL Ecommerce hand parcels onto Canada Post for local delivery.
You will require the DHL Ecommerce Tracking ID to pass into Canada Post tracking portal.
DHL Ecommerce ship to your country using their service.
That is tracked using the Shipment ID. (Shippit refers to it as Tracking Number)
Your parcel then gets handed to your national postal service. This is tracked using the Tracking ID.
You can follow these steps to track your parcel:
- Retrieve your DHL Ecommerce Tracking Number/Shipment ID from Shippit email or web link.
- You can find the Tracking ID/Number from the DHL Ecommerce website & paste in Tracking Number.
- You will find the Tracking ID here:
- You can track your order directly with Canada Post here by using the Tracking ID from DHL Ecommerce: https://www.canadapost.ca/trackweb/en#/home