I have received a letter from my customs department demanding money to release the toys to me?
Updated
Many countries we ship to have customs duties and charges on all purchases, whether marked as a gift or not. Most countries will not assess you for these levies as the values are low. Some countries, like the UK, Germany, Spain, and some other E.U countries are not so lenient.
To arrange delivery once you are contacted, please call the number on the assessment notice to arrange payment and delivery.
We encourage anyone buying our toys outside of Australia or considering shipping to another country, to read our more concise page on our shipping policies.
