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My package is overdue / late, what can I do?

  • Check the tracking, and make sure, there isn't some delay due to customs or natural weather patterns.
  • Check we have the correct delivery address for your order and your contact details are up to date by logging into your account.
  • Check to see if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local post office.
  • Look in any safe areas the driver may have left your parcel, such as behind plant pots or bins, or in a shed, garage or porch.
  • If none of the above work, please get in touch making a note of your order number and we will start investigating immediately.
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